At Happy Paws, customer satisfaction is important to us.
Returns
We accept returns within 30 days of delivery. To be eligible for a return:
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The item must be unused and in its original condition
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The item must be in original packaging
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Proof of purchase is required
Non-Returnable Items
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Gift cards
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Items marked as final sale
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Used or damaged items not caused by us
Refunds
Once your return is received and inspected:
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We will notify you of approval or rejection
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Approved refunds will be processed to your original payment method
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Refund processing time may take 5–10 business days
Damaged or Incorrect Items
If you receive a damaged or incorrect item, contact us within 48 hours of delivery with photos for a replacement or refund.
Return Shipping
Customers are responsible for return shipping costs unless the return is due to our error.
Contact Us
For return requests, email:
support@happypaws16.com