Refund Policy

At Happy Paws, customer satisfaction is important to us.

Returns

We accept returns within 30 days of delivery. To be eligible for a return:

  • The item must be unused and in its original condition

  • The item must be in original packaging

  • Proof of purchase is required

Non-Returnable Items

  • Gift cards

  • Items marked as final sale

  • Used or damaged items not caused by us

Refunds

Once your return is received and inspected:

  • We will notify you of approval or rejection

  • Approved refunds will be processed to your original payment method

  • Refund processing time may take 5–10 business days

Damaged or Incorrect Items

If you receive a damaged or incorrect item, contact us within 48 hours of delivery with photos for a replacement or refund.

Return Shipping

Customers are responsible for return shipping costs unless the return is due to our error.

Contact Us

For return requests, email:
support@happypaws16.com